Overview

About the Company

Human-Centred Professional Services

Spark Mortgage is a private lending company that works with both individuals and brokers. Their approach is rooted in fairness and transparency, providing reliable solutions that empower people to achieve their financial goals.

Objectives

  • Establish brand equity and online reach through strategized, branded storytelling
  •  Drive conversion of site visitors into contacts and, ultimately, customers
  • Implement a search-friendly news area to drive brand storytelling, engagement, and SEO
  •  Establish SEO foundations to increase search engine traffic and drive future growth
  • Implement a fully responsive solution backed by WordPress CMS
Results

151 %

Organic Search Growth (Annual)

50 %

Contact Conversions (Annual)

Phase 1: Branding

Branding

Aligning Branding with Reputation

Spark Mortgage’s team had been in business for 22+ years when they reached out to us – but since they had such great referral business, they’d only ever needed a tiny one-page website. In order to drive new marketing initiatives they were seeking a partner to design a new logo, create a complete visual identity from scratch, and design and develop a strategic website that would help them stay competitive with larger businesses. 

We guided them through a brand strategy workshop, to explore the key elements of who they are, what they do, how they’re different, and how they want to be perceived. Then we created brand guidelines that they can use for all future digital assets. This work drove the logo design concepts – which included subtle uses of sparks – and the rest of our regular UI design processes.

Phase 2: Prototyping

Prototyping

Strategizing Site-Wide Content

When it came to the website, Spark Mortgage was starting over from the ground up. Our information architecture and prototyping work was primarily recommending content areas that they didn’t yet have (and needed to support their SEO and marketing goals). We created a site structure and layouts that served their two main audiences and investors, while providing ample room for storytelling, trust, and credibility content. 

Phase 3: Style & UI Design

Style

Creating the Visual Aesthetic

We ran through a brand workshop to identify their key traits, goals, and values. Then we worked with Spark’s team on the logo design, followed by developing a colour palette and typography. Having already given lots of creative feedback on the logos, the visual design stage was a breeze and moved quickly. 

Phase 4: Bringing it all together

Brand + website come alive!

A new Spark Mortgage is Launched

The new Spark Mortgage site immediately establishes them as highly experienced and trustworthy. Anxious users experiencing financial stress can quickly navigate their lending options, plus information on how it works and what to expect. The site was also built on our powerful site builder plugin, making it easy for their small team to update and keep optimized.

Results

151 %

Organic Search Growth (Annual)

50 %

Contact Conversions (Annual)

See the Finished Site

Go explore the full website, then come back to discover more of our work!

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